TMA for Tradexpress® : Third-Party Application Maintenance
So that you can concentrate on your core business, Artéva mobilizes its specialists for the Third-Party Application Maintenance (TMA) of your platform! TMA refers to the outsourcing of Maintenance in Operational Condition, corrective and evolutionary maintenance, and support: we can take care of everything.
Setting up your TradeXpress® TMA project
Define the scope of your IT TMA project according to your own needs and organization. You can choose from our range of services, and we’ll adapt to your needs. We can also help you draw up your specifications.
For each new project, we draw up a complete Quality Plan, including all the service operating rules and the level of quality required by the customer. Measurement indicators are included (response times, delivery quality, etc.)!
Interview with Fleur Teyssier, EDI Project Manager and Head of the TMA team at Artéva
Tradexpress® IT TMA: choose the services you need
Together, we define the scope of the TMA you need, based on your own organization and the scope you may already cover. In this true partnership, Artéva brings all its expertise to guarantee maximum availability of the EDI platform.
Maintenance in operational condition
Dealing with anomalies (automatic e-mail alerts) and operating incidents, proposing workarounds, dealing with the editor in the event of anomaly(ies).
Upgrade maintenance
Impact analysis on the implementation of new flows, modification/creation of translation/parameterization programs, unit tests and tests with the partner, production launch.
Steering
Ensure that the service is carried out properly and that commitments are met, lead the continuous improvement plan, lead steering committees (quarterly), lead project committees (monthly).
User support
Answers to questions about operating or implementing the EDI platform.
Corrective maintenance
Correction of translation programs and settings, implementation of workarounds.
Find out how to implement Third-Party Application Maintenance
Call on our experts to discuss your application management projects.
How does Artéva set up support and maintenance outsourcing?
We have a well thought-out three-step process for setting up your TMA efficiently.
- Audit of existing platform
- Drafting of TMA Quality Plan, agreement on deliverables
- Implementation of network and software resources (VPN set-up, tool configuration)
- Set-up/validation of alert mechanisms on different environments
- Training of our TMA team in your company’s context
- Take charge of incidents and requests under your supervision, so that the Artéva team, already an expert in the TradeXpress platform used in various sectors (Distribution, Transport, Logistics, e-Commerce, Banking/Insurance), can rapidly build up its skills.
- Carry out services within the defined scope
- Guarantee service quality and user satisfaction
- Participate in service improvement
Why choose TMA for your TradeXpress® platform?
As CIO, it’s essential to be able to guarantee the availability of the EDI platform to its users. TMA also enables you to reposition your staff on higher value-added missions. Finally, TMA allows you to benefit from the expertise of Artéva’s teams to deal with complex evolution requests; and the capacity to scale up to absorb a temporary (or permanent) surge in activity.
Regular steering
Monthly project committee
Quarterly steering committee
Comprehensive management
A single contract for all your claims
Simplified administrative management of your claims
Customized follow-up
A dedicated project manager for all your requests
Monthly data extraction with customized KPIs
Proposal for ongoing improvements to your platform
Simplified billing
A single monthly bill
Adaptation of your consumption to your daily package
Our TMA organization
Our teams provide TMA from 8:30 a.m. to 6:30 p.m. on working days. Several levels of SLA and service extensions enable us to meet the most demanding customer requirements.
Level 1
– Handling and resolution of standard tickets
– Resolution of a simple new incident
– Redirection to N2 if the problem is not easily resolved
– Handling requests
Level 2
– Unique tickets requiring expertise
– Specific requests involving development
– Resolution of server incidents
All you need to know about Application Management
In this FAQ, explore all the essential questions that will guide you through the world of Application Management.
La Tierce Maintenance Applicative (TMA) est une solution stratégique pour assurer la supervision, l’optimisation et la sécurisation des flux EDI/EAI, tout en garantissant une gestion efficace des incidents et une maintenance évolutive. Opter pour la TMA permet de déléguer la gestion des flux et des éventuels dysfonctionnements à un prestataire spécialisé, assurant ainsi une supervision continue et réactive. Grâce au Maintien en Condition Opérationnelle et aux maintenances corrective et évolutive, la TMA améliore la performance et la fiabilité des plateformes utilisées. En externalisant ces tâches, les équipes IT peuvent se concentrer sur des projets à forte valeur ajoutée, tout en assurant aux utilisateurs un haut niveau de disponibilité de la plateforme EDI et une meilleure réactivité face aux demandes. De plus, un accompagnement expert permet d’anticiper et de résoudre rapidement les incidents et demandes d’évolution, garantissant ainsi une gestion fluide et optimisée des flux digitaux. En résumé, la TMA de la plateforme EDI est idéale pour les entreprises souhaitant stabiliser, faire évoluer et optimiser leur plateforme tout en bénéficiant d’une gestion proactive et efficace de leurs échanges EDI.
Une maintenance continue et réactive En confiant la maintenance évolutive de leur plateforme EDI/EAI à des experts métiers, les équipes informatiques peuvent se concentrer sur des projets stratégiques sans se soucier des tâches d’exploitation, de maintenance, et de correction. Un support rapide et adapté Avec la Tierce Maintenance Applicative (TMA), votre plateforme EDI est maintenue et supervisée en continu. Les tickets sont pris en charge de 8h30 à 18h30, avec une extension possible de la plage horaire, garantissant ainsi une réponse rapide et adaptée aux enjeux métier. Un accompagnement technique et stratégique Grâce à un traitement rapide des demandes de déploiement, les DSI et Responsables Techniques bénéficient d’une solution agile et efficace. Une coordination fluide entre tous les acteurs Nos équipes Artéva assurent un pilotage en continu entre fournisseurs, clients et équipes métier pour garantir un Middleware efficace et répondre aux besoins réels des utilisateurs.
Request a quote
Need a quote for an IT TMA project?
Find out how Artéva’s experts can help you set up your specific application management needs.
Références
