TradeXpress® and TradeXpress Infinity® are software programs published by Generix Group. The services provided by Artéva are performed and guaranteed outside of any partnership with the Publisher.

Our technical support offer Artéva

The Artéva team is more than ever at your side, committed to meeting your needs and providing comprehensive technical assistance. Our specialists will support you in managing your TradeXpress® EDI/EAI platform if your teams are understaffed, impacted by reduced working hours, or facing a complex issue.

assistance technique Artéva

Our experts at your service for fast, efficient assistance

Our EDI & EAI specialists are at your service, whether you’re away on business, needing to prepare for a vacation or busy period, or simply need extra support for a specific problem encountered by your IT team. Our TradeXpress experts will respond promptly

Why choose Artéva for technical support of your EDI & EAI platform ?

Artéva’s experts have over 20 years’ experience in implementing the TradeXpress platform. This experience, which has been put to good use in a wide range of business sectors, is at your service to effectively complement your teams.

Complete support for your EDI projects

Artéva provides you with the resources you need to manage your EDI projects from start to finish. This includes facilitating stakeholder meetings, drafting specifications, configuring TradeXpress, and developing translators.

Audit and Optimization

A comprehensive audit of your TradeXpress platform allows us to identify deviations from best practices. It also provides you with a list of recommendations to optimize existing processes and RTE programs.

Occasional support

Guarantee your users EDI support under all circumstances, whether in the event of absences, to anticipate vacation periods, or to cope with high activity.

Long-term support

For more in-depth support, you can subscribe to a third-party maintenance (TMA) service.

Your satisfaction, our pride

We also offer technical assistance tailored to your business context. Whatever your EDI/EAI platform support needs, we can meet them and find the right solution for your business.

Read the interview with Bruno Labart, Back Office Manager at Dimotrans. He regularly calls on Artéva for technical assistance on his data exchange platform.

Bruno Labart, back-office manager Dimotrans – Customer testimony

Schedule your appointment

Need dedicated technical assistance ?

Find out how Artéva experts can support you and your teams at specific times.

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